Here's a little gift for those of you that might find this useful. It's a wallchart (please print out on A3 or larger) about the service design management process developed with Bill Hollins as a part of our activity on the British Standards for Service Design Management.
Download SDMWallchart Please download and enjoy!
It seemed a simple resolution of the fact that the BSI standard needed re-writing to make it more contemporary. There are 2 parts - the main document, which has always been a more formal format of defininitions. This will be half of the standard, and the main document will continue to be the core definition with some background and explanations of the kinds of activities described.
I'm releasing this wallchart under creative commons license, so please mention who wrote it if you use it, and it also means we can get it out there as fast as possible. So please share.
It's a fact that its far easier to share something than legislate for it, or police it. As Rob Van Kranenberg used to say years ago, it's easier (and maybe cheaper) to share a wireless network than to set up a pricing mechanism to extract amounts of money out of people (wifi companies please take note!).
So trying to enforce some ownership, or rights over something like this feels just plain backward in the light of all that has gone on with the documented benefits of sharing things and the successes of the creative commons.
And the lightness of being open is so refreshing, and subversive.
So we're stunned when we see the small print of a company who are busy creating their own version of "open". Basically you give them your ideas for free, and they can use them commercially as they wish. The balance is so tipped in one direction, that beyond any micro-fame that might be implicit in joining in, the payback for the contributor is minuscule. Whereas the potential of the idea for the company could be significant. Hmmm. Here's what it says (sorry, its got to be without the company name).
"Your Contribution to xxx on this Site is entirely voluntary, non-confidential and gratuitous. You grant to xxx and its designees such as another Challenge Host an unrestricted, perpetual, irrevocable, sublicensable, non-exclusive fully-paid up and royalty-free worldwide license to use any ideas, expression of ideas or other materials you submit on this Site without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party."
So is 'open' now a euphemism for taking people's ideas and profiting from them without appropriate rewards?
Sounds like bollocks to me.
SDMWallchart by Gill WiIdman & Bill Hollins is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License.
Based on a work at plotblog.typepad.com.
